The content below has been pulled by the CMO Council from a wide variety of sources to help gain insight into the obstacles, disconnects, and best practices in the interactions between the CMO and CIO. We believe that full immersion into this topic is essential to combating the barriers between marketing and IT. A well rounded investigation is achieved through exploring diverse media types to measure the level of disconnect between groups and to gauge the urgency for change expressed by commentators.
Writers of books, articles, whitepapers, and blogs have placed increasing importance on following this discussion point, you’ll see this focus reflected in the large amount of resources aggregated here. We hope chronicling this growing topic will ultimately open the discourse to enact necessary change.
FEATURED READING
Creating a Customer-Centered Organization The HBR Insight Center is an interactive resource that highlights the emerging thinking around today's most important issues. In this installment of the series, Harvard Business Review focused on how managers are turning their companies into customer-focused organizations.
Off the Hook Marketing: How to Make Social Media Sell for You
Let's face it, knowing how to update your Facebook page, write an engaging blog or create a viral YouTube video is worthless without knowing how to make them produce sales. The problem for most businesses is they're suffering from social media tip of the week syndrome instead of…
more booksThe CIO Report
CIO Journal provides time-pressed CIOs with a definitive destination for the most relevant news and analysis, to help them connect the dots between technology trends and business strategy. Its team of reporters and editors—aided by the resources of Dow Jones and thousands of other premium news sites—focuses on the use of technology as a tool for business growth.
more blogs
Customer Intelligence Tames the Big Data Challenge
Even though companies today have limited resources, they still desire significant growth. Companies also are able to access more types of data and a greater volume of data thanever before, including real-time data from the Internet and social media. By mining this“Big Data,”…
more white papers04.25.18 - Are Most Companies Ready for GDPR? It Depends on Who You Ask by Robin Kurzer, Martech Today
A month out from the GDPR deadline, a number of surveys give conflicting answers as to company preparedness.more articles
FACTS & STATS
59% of respondents to a 2010 survey conducted by alfabet cited better collaboration between business and IT as the most critical issue that the IT organizations of their enterprises face, followed by cost reduction (50%) and consolidating the application landscaping (41%).
Source: Business WireIt’s predicted that AI will drive 95 percent of all customer interactions by 2025, with consumers unable to differentiate bots from human workers via online chats and over the phone.
Source: Servion